I want buy a car in California within 2-3 weeks. The problem is I live in Oregon. Immediately, I know that in order for this to happen successfully I will have to contact someone at a Honda Dealership mostly in a no face-face manner. On May 2nd I took home my brand new white Honda Accord LXP 2011. Today is May 21st and I still feel very satisfied with my car. Most importantly I had a very PLEASANT experience with Norm Reeves Honda Superstore Cerritos; ESPECIALLY with the help of one of their finest Honda Expert Sunny Wu. He is outstanding! Documents were mailed to me within a few days. He text me to notify their arrivals. He always spoke in a kind, gentle and professional manner. He always make himself available (by phone call or text) whenever I have questions or need clarifications. Like most people, I have my expectations as a buyer. I like to feel respected, I dislike being pressured and I expect clear communication (please no fine prints and no assumptions). Sunny Wu exceeds all my expectations. There were no guessing games. He gives me clear straightforward answers. He exceeded my expectations because he also keep me updated and well-informed. The day I picked up my car, the staffs at Norm Reeves greeted me with a smile and I met with Sunny for the first time. Everything was done at this point. Documents were completed mostly through express mail. All I have to do now is to pick up my car. I am happy. Thank you! =D
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