"When I arrived on the lot, I was pleasantly greeted by Sam Alhafni. Just like many of you who is reading this review and did your research online, I arrived to purchase a new Pilot touring with already great knowledge about the car. But Sam gave me even better insights about the car, which helped me solidify and confirm my decision. Obviously, we settled on a great price for the car. But more importantly, the process that he took me through was second to none. My last purchase experience in 2005 at another dealership was a waiting and numbers game and tested your patience after 5hrs. Sam makes it easy for you, helps you understand all the details, and you actually feel comfortable about the whole process. There was no hidden statements or fine print that always tend to hinder me at signing my life away. At the end of the transaction, he walked me through the car again and made sure that his other departments completed what was needed to be done before I drove it off the lot. So here's the bottom line. - Just like me, you've already done your research online through all the various sites and know what you want. - You may have gotten quotes from 10+ dealerships through the internet by "internet fleet managers" - You just want to buy the car and not deal with all the hassles that come with the buying process. If you fall into this category, Norm Reeves Honda in Cerritos does an excellent job at training their sales reps to take care of their customers. Training and product knowledge helps a sales rep, but passion and genuinely caring for their customer cannot be trained. So I highly recommend buying from this dealership with Sam Alhafni. You will not be disappointed. Guaranteed."
-JamesS
"I would like to say first, it has been a very long time since I have received customer service as such that was experienced at Honda Norm Reeves. Ray Tabatabai is a fantastic guy who loves his job and cares about his customers. It is hard to find people who are passionate about their jobs, but Ray makes it part of his personality. He asked questions to determine our important requests and showed only the vehicles that met our requests. He answered all our questions regarding the pricing and different regulatory fees. Thanks Ray! My daughter is next!"
-Shannaz
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