I wanted to take the time to stop and write a review for this company. It's been a very long time since I have had service such as this. The Service Department was beyond excellent. They were courteous, helpful, and explained everything they were going to do. I write this in hopes that this department is commended for their hard work and dedication. They are such an asset to your company. -charlene b.
This dealership has the best service department.
Being a woman, I have always been resilient about personally taking
my car in for service (I always depended on my Dad and brothers to handle it) simply due to the fact I know nothing about cars and to be quite honest it's intimidating. Especially after being scammed by Diamond Honda in the past.
Matt Menendez, is the service advisor that assists me with all my service needs and requirements. He is extremely helpful, explains everything in detail, speaks to me with respect, never over promises, and most importantly is very HONEST! Aside from Matt (whom I refer to as Mr.Wonderful) when he is not working, he refers me to a fellow advisor named John Cervantes who is also a gem.
I refer all my family and friends to Norm Reeves, based on my positive experiences there. -T b.
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