A big thanks goes out to our amazing customers for taking the time to write reviews!

"This review is for the new car sales department; specifically Mark Nelson (sales) and and Mucio Sanchez (finance).  When looking for a new minivan, my husband and I did our research and figured out exactly what we wanted.  Next, we shopped around for the best price by emailing dealers and negotiating.  We were serious buyers with great credit and wanted a really, really low price.  The folks at Norm Reeves were willing to go lower than other dealers we talked with.  

We live about 1 1/2 hours away, so I was pretty nervous.  I didn't want to get any kind of bait-and-switch and have made the whole drive for nothing.  But everything was 100% seamless and transparent -- NO SURPRISES.  They remembered what car we wanted and had brought it around so it would be ready for us to test drive.  They didn't try to upsell us to a more expensive trim line (we were buying the cheapest one).  They honored the price we'd agreed upon by email.  There was no runaround about the financing.  On top of all this, they were both just super friendly from start to finish.  

 Also, we had a toddler with us and they were really patient and cool about it.  It takes a couple of hours to buy a car, so that's a LONG time for a very small child to have to wait around!!  Mark and Mucio were both really sweet to our son.  This dealership is set up well for kids -- they have multiple play areas, baby changers in the bathroom, snacks for purchase, etc.

All in all, we had a great experience.  We're excited about our new Odyssey and very happy with the sales price, interest rate, and customer service experience that we got at Norm Reeves in Cerritos.  Like most people, I usually feel skittish about car dealers, but these two made it a pleasure." - Lisa

"I recently purchased a CRV at the Cerritos Honda dealer and am 100% satisfied!!! Mark Nelson, My sales rep took great care of me and was very understanding and helpful when I ran into some complications along the way (my fault of course). I am so thankful for their kindness and fairness:)" - Susy

 

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