Thanks for the 5-star review of our service department, Shannon!

"For the Service Dept:  I am not actually giving the entire service dept 5 stars, only my service adviser John Cervantes.  I had actually lost faith in this service department because of the marginal treatment I have received over the years and I had made a decision after my last visit to stop going there.  However, my car had an emergency and I needed to get it to the dealership as soon as possible.  Since this is the closet Honda dealership to my home, I went with it.  I wasn't holding my breath that this visit would be any different.  When John greeted me at my car, he was extremely friendly, pleasant & funny, when I told him what was wrong with my car, he told me at first that they would need to keep it overnight.  I was panicking because I need to be at work the next day at 6am.  So I let him take my car to see what they could find praying that they didn't need it over night.  He came not to long after to tell me that I needed a power steering hose and I also need a power steering flush.  He said they had the parts and the whole thing would take only an hour.  I was so happy.  After my car was completed they washed it and the mechanic explained to me everything that happened to my car, some thing that has NEVER happened before.  John also explained to me about leak my car had.  I was so impressed with the awesome customer service I received from John Cervantes and the mechanic.  They are exactly what I think about when I think of customer service, they actually exceeded my expectations.  They have renewed my faith in Norm Reeves Honda Service Department and I will definitely being taking my car there again - I will request John to be service adviser." - Shannon

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