"This review is for the new car sales department; specifically Mark Nelson (sales) and and Mucio Sanchez (finance). When looking for a new minivan, my husband and I did our research and figured out exactly what we wanted and decided on the Odyssey LX. Next, we shopped around for the best price by emailing dealers and negotiating. We were serious buyers with great credit and wanted a really low price. The folks at Norm Reeves were willing to go lower than other dealers we talked with. We live about 1 1/2 hours away, so I was pretty nervous. I didn't want to get any kind of bait-and-switch and have made the whole drive for nothing. But everything was 100% seamless and transparent -- NO SURPRISES. They remembered what car we wanted and had brought it around so it would be ready for us to test drive. They didn't try to upsell us to a more expensive trim line. They honored the price we'd agreed upon by email. There was no runaround about the financing. On top of all this, they were both just super friendly from start to finish. They were personable in a genuine way and had a fun sense of humor, which made the process much more enjoyable.Also, we had our toddler with us and they were really patient and cool about it. It takes a couple of hours to buy a car, so that's a LONG time for a very small child to have to wait around!! Mark and Mucio were both really sweet to our son. This dealership is set up well for kids -- they have multiple play areas, baby changers in the bathroom, a wide variety of snacks for purchase, etc.
All in all, we had a great experience. We're excited about our new Odyssey and very happy with the sales price, interest rate, and customer service experience that we got at Norm Reeves in Cerritos. Like most people, I usually feel skittish about car dealers, and I wasn't sure what the customer service would be like at a high-volume dealership like this one. But these two made it a pleasure." - Customer
"Last April 24, 2012 I was able to have a lease to purchase car of Honda CRV-EX 2012, through the help of Danny Atienza who had patiently and satisfactorily discussed every details of questions I have regarding purchasing a car. I was totally satisfied with all of the information I got from him and able to decide right then and there to lease then purchase my first Brand new car which now I am enjoying it. He is an EXCELLENT Sales Manager that will really serve you with the best that he can to be satisfied with what you are looking for the convenience of your family. I am glad that I have met him and be able to be my dealer that He was been recommended by my Brother-in-Law that has been their dealer for more than 10 years already and always purchasing their car for the whole family members from Danny Atienza as the great dealer. My family and I would like Thanks you very much Sir Danny for all your help to happily purchased this car." - Customer
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