"Tom and Lore Simons you guys are the BEST! We never thought we would ever own a brand new car again let alone a 2012 Honda Accord. Thanx for your expertise we were able to get one and WOOOOW it rides like we are floating on air hahahahaha thanx again and when you guys retire Norm Reeves Honda WILL be missing 2 wonderful people that me and my wife had the pleasure of knowing and doing business with." - JG
"I was dreading buying a car but i had to, mine was totaled on saturday, 317/12. I walked into Norm Reeves in Cerritos, on Tuesday, 3/20/12 and was immediately greeted by Sonny Wu, big smile on his face and friendly handshake. After some small talk I tell him exactly what I m looking for, down to the color. At that time i thought i wanted a used car but he assures me he can give me a good deal on a brand new car. I ve done my homework and i know what used cars are going for. He finds me a black, honda civic lx coupe, which is exactly what i wanted. he does the numbers for me and i am amazed at the price he just offered me, i ask, does this include taxes, i live in south gate and our taxes are 10 1/4, he says es, i ask lic. tags too, again he says yes, this is your bottom line price. I say great, lt me sleep on it. He doesn t argue with me, he doesn t say this price is just for today, instead he shakes my hand, gives me a big smile and says fine, call me tomorow . Of course I did, i said Sonny, please wash my car i will pick it up after work. This was such a great experience. Not just because i got a great price but Sonny made that experience great. He never pushed me, he DID NOT go on and on about what a great car it was or what a great price he was offering me. Sonny just presented the facts to me; definitely a no brainr and a very pleasant experience. I will definitely recommend Sonny Wu and Norm Reeves Honda in Cerritos to anyone looking for a vehicle. Thank you Sonny you made an anticipated dreaded experience quite pleas ant!" - Rose Mary
"Robert Lavariere is THE best salesperson ever. He turned the most horrible experience at this dealership into the best car buying experience ever. When I first called and spoke with him earlier in the week, he was leaving for the day and connected us with Mark Nelson. Mark was unprofessional, wouldn t answer our questions, lost his cool and got very testy when we started talking about cost and negotiating, insulted me, my husband and my kids, and treated us like we were not even worthy of his time or effort. He wouldn t show us the Kelly Blue Book info, and didn t want to let us see any of the paperwork on the car. His picture should be in the dictionary next to the words typical used car salesman. If he told me one more time that they were not going to make any money on the deal I was going to puke. He took us for a test drive in a car that was defective, told us he would not even buy that car, then tried to sell us that very car when the price of others was too high. Really?? I called Robert the next morning to let him know how his referral worked out and he was more than ready to turn that experience around. After being thoroughly disgusted with Mark Nelson, we came back in the following day to meet with Robert and left with the car that we wanted. Great price, great add-ons, honest, great service, respectful, honest, kind, helpful, honest. He took out all the certified pre-owned paperwork and showed us exactly what conditioning work had been done on the car, broke down the Kelly Blue Book comparison, and the value breakdown from when the car was turned in. We felt informed and respected, and had no doubt about what we were purchasing. Robert should be commended for his commitment to excellence and customer service. Our first car was from Norm Reeves Cerritos 15 years ago, and Robert made this experience even better. His superior service and attention to our concerns proved to be even more than we had expected. I do hope that you will recognize his quality of performance as he is truly an asset to your office and your organization. Thank you, Tonja E."
"I purchased a CRV in December. Houssain Ahmed helped me. He was very knowledgable and the process was quick. I had been to Ford before this and was displeased with them. The purchase of my Honda was so quick and easy. This was my second Honda I got at Norm Reeves. The service center is also very effiecient. i am very happy with my decision to choose Norm Reeves and i love my Honda." - Amy
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